Effective date: July 12, 2026
Applies to: Session bookings and course purchases on Scale LMS.
If your first paid session with a tutor does not meet a reasonable standard, you may request a refund or a free rematch within 7 days of the session, subject to review.
You may cancel or reschedule a session up to 24 hours before its start time for a full refund or credit. Cancellations inside 24 hours, or no-shows, are generally non-refundable as the tutor has reserved the time.
Self-paced courses may be refunded within 7 days of purchase provided you have completed no more than 20% of the course. Once substantial content has been accessed, purchases are non-refundable.
Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your provider. Where permitted, we may instead offer platform credit.
Refunds are not available for completed sessions delivered as described, promotional or discounted purchases marked non-refundable, or where these terms have been abused.
To request a refund, open the booking or order in your dashboard, or reach us via the contact page with your order reference.